Privacy Policy

Last Updated: October 10, 2025

1. Introduction

Virtual Training Manual, LLC ("VTM," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our training management platform at www.vtmapp.com (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, practice name, and billing information.

Content You Upload: Training videos, procedure documents, and other materials you upload to the platform.

Usage Data: Information about how you use the Service, including video views, completion rates, and feature usage.

Device Information: Browser type, IP address, device type, and operating system.

3. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Service
  • Process your subscription and payments
  • Send you account notifications and updates
  • Provide customer support
  • Improve and personalize your experience
  • Analyze usage patterns and optimize performance
  • Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

  • All data transmission is encrypted using SSL/TLS
  • Data is stored on secure AWS infrastructure
  • Access controls and authentication measures protect your account
  • Regular security audits and monitoring

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Content Ownership

You own your content. All training videos, documents, and materials you upload remain your property. We do not claim ownership of your content. We only use your content to provide the Service to you and your team members.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances:

  • Service Providers: Third-party companies that help us operate the Service (e.g., payment processing, cloud storage)
  • Legal Requirements: When required by law, subpoena, or court order
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

7. Your Rights and Choices

You have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you
  • Correct Your Data: Update or correct inaccurate information
  • Delete Your Data: Request deletion of your account and associated data
  • Export Your Data: Download your training content and materials
  • Opt-Out of Communications: Unsubscribe from marketing emails (you'll still receive account-related emails)

To exercise these rights, contact us at support@vtmapp.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze usage patterns
  • Improve Service performance

You can control cookies through your browser settings. However, disabling cookies may affect Service functionality.

9. Children's Privacy

The Service is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

10. International Users

The Service is operated in the United States. If you are accessing the Service from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.

11. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account deletion, we retain your data for 30 days before permanent deletion. Backup copies may persist in our systems for an additional period for disaster recovery purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on the Service. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: support@vtmapp.com
Website: www.vtmapp.com

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