Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Virtual Training Manual, LLC ("VTM," "we," "us," or "our") regarding your use of our training management platform at www.vtmapp.com (the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

3. Account Registration

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Subscription and Billing

Pricing: VTM charges $90 per month per location. Each dental practice location requires a separate subscription.

Payment: Subscription fees are billed monthly in advance. You authorize us to charge your payment method on each billing cycle.

Auto-Renewal: Your subscription automatically renews each month until you cancel.

Cancellation: You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period.

Refunds: If you cancel mid-billing period, you will receive a pro-rated refund for the unused portion of your subscription.

5. User Content

Ownership: You retain all ownership rights to the content you upload to the Service, including training videos and procedure documents ("User Content").

License to VTM: By uploading User Content, you grant VTM a limited, non-exclusive license to store, process, and display your content solely to provide the Service to you and your authorized team members.

Responsibility: You are solely responsible for your User Content and must ensure you have all necessary rights to upload and share it.

6. Acceptable Use Policy

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service
• Use the Service for any unlawful or fraudulent purpose
• Share your account credentials with unauthorized users
• Resell or redistribute the Service without permission

7. HIPAA Compliance

Not a BAA: VTM is designed for training content management and does not require a Business Associate Agreement (BAA). The Service is not intended for storing, processing, or transmitting Protected Health Information (PHI) as defined under HIPAA.

Your Responsibility: You must not upload any patient data, medical records, or PHI to the Service. Training materials should be de-identified and should not contain any patient information.

8. Data Retention and Deletion

Upon account cancellation or deletion, your data will be retained for 30 days, during which you may request restoration. After 30 days, your data will be permanently deleted. Backup copies may persist in our disaster recovery systems for a limited additional period.

9. Service Availability

We strive to provide reliable Service but do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or factors beyond our control. We are not liable for any downtime or service interruptions.

10. Termination

By You: You may terminate your account at any time by canceling your subscription.

By VTM: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any reason at our discretion. Upon termination, your access to the Service will cease immediately.

11. Intellectual Property

The Service, including its software, design, and content (excluding User Content), is owned by VTM and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

12. Disclaimers and Limitation of Liability

Disclaimer: THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, VTM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

13. Indemnification

You agree to indemnify and hold harmless VTM from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from your use of the Service, your User Content, or your violation of these Terms.

14. Dispute Resolution and Governing Law

Governing Law: These Terms are governed by the laws of the State of Ohio, without regard to its conflict of law principles.

Arbitration: Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in Ohio, rather than in court, except you may assert claims in small claims court if they qualify.

Class Action Waiver: You agree to resolve disputes individually and waive your right to participate in class actions or class arbitrations.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through a prominent notice on the Service. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

16. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

17. Contact Us

If you have questions about these Terms, please contact us:

Email: support@vtmapp.com
Website: www.vtmapp.com